Description Mystery Shopper. A mystery shopper is someone hired to pose as a customer and report on the quality of service received and how well a store or chain of stores is being run. Both your reputation as a mystery shopper and the reputation of the market research company you represent are at stake if you do not carry out each job with the utmost integrity.
Mystery Shopping Best Practices Sample Plan from www.slideshare.net
Reputable mystery shopping companies give secret shoppers a list of tasks to complete, such as asking specific questions about a product or receiving a service (e.g. Job description of a mystery shopper. This mystery shopper job description example includes the list of most important mystery shopper duties and responsibilities as shown below.
Mystery Shopping Best Practices Sample Plan
Mystery shoppers are used to bring back intel on everything from the quality of customer service to even the cleanliness of the establishment. The checklists can contain questions of all types. Reputable mystery shopping companies give secret shoppers a list of tasks to complete, such as asking specific questions about a product or receiving a service (e.g. Mystery shoppers are generally hired as independent contractors to go to stores or restaurants and shop for particular items, ask the employees questions or observe the surroundings while appearing to be a regular customer.
